Managed Content Services

Managed Capture and Content Services


The Managed Capture and Content Services Program through IDT provides a unique value proposition for our clients. Data and Document Capture and Content Services applications require frequent attention, care, and maintenance to ensure optimal performance and dependability by trained and certified personnel.


On average, CAPSYS CAPTURE and Hyland Software release at least one major software version per year along with issuing various security updates, patches and bug fixes throughout the lifecycle of the major release. Often times these patches will address vulnerabilities that can create havoc for a customer if left unchecked. After the initial on-premises application and infrastructure deployment, these systems are sometimes left in their original deployment state, leading to a degradation in overall system performance while also creating potential organizational security risks.


IDT is a proven implementation and solution provider for both CAPSYS CAPTURE ONLINE and OnBase by Hyland. IDT has many years of Subject Matter Expertise (SME) and experience in Enterprise Content Management solution deployments, upgrades, integrations, application scaling, and overall application and infrastructure optimization. Our customizable Managed Capture and Content Service offerings enable IDT to address the common concerns and challenges with managing and supporting an Enterprise Capture and Content Services solution.

Content Services & ECM in the Cloud

Reduce Costs and Provide Access to Information from Practically Anywhere

Get the benefits of an enormous computing infrastructure with our cloud computing without having to implement and administer it directly, and get it at a fraction of the cost. IDT provides outsourcing and professional IT hosting services for small, mid-sized, and enterprise organizations. We’ll show you how we leverage a proven set of technologies and extensive subject matter expertise to deliver cost-effective, flexible solutions that provide responsive and predictable levels of service for your business.


IDT is the Premier Provider of Cloud Computing, Software as a Service (SaaS) supplying flexibility and savings.

IDT’s Managed Capture and Content Services offerings enable our customers to shift day to day application and infrastructure operations and ongoing application maintenance of their existing on-premises based deployments of CAPSYS CAPTURE and Hyland OnBase over to our secure, Cloud-based offerings allowing your internal IT department to focus other priorities.

The cloud you can trust, with the numbers to prove it.


90+

Compliance offerings - among the largest portfolios in the industry

95%

of Fortune 500 companies trust

their business on the Microsoft Cloud

22%

Market share as of Q2, 2023

Customized and Tailored to Fit Your Needs and Budget


SOFTWARE LICENSING OWNERSHIP AND CONTINUITY

  • Subscription-based Licensing

    Subscription-based licensing has increasingly gained popularity in recent times. One of the primary benefits of subscription-based licensing is its flexibility and adaptability. Users can scale their subscription up or down based on changing needs, without incurring a significant upfront cost, as is common with perpetual licenses. This model also ensures users always have access to the latest updates, features, and security patches, promoting a more secure and enhanced user experience.

  • Continuation of your existing On-Premises Licensing & Support

    Ownership of your existing application’s perpetual licensing remains in your possession. Your existing IDT Annual Software Assurance Agreements remain intact through IDT. Your current IDT Software Support mechanisms remains intact with a continuation of support by the current application software manufacturer.


APPLICATION HOSTING

  • Application Infrastructure Hardware Purchase

    IDT provides all of the necessary virtual server infrastructure, Microsoft operating systems, database licensing, VPNs, Storage Services, etc. to operate your CAPSYS CAPTURE ONLINE & Hyland OnBase applications. We provide the Cloud-based server infrastructure to ensure optimal application operation based on your evolving needs. This eliminates the needs to purchase, upgrade and add physical server hardware or Microsoft licensing in your internal datacenter.

  • Application Installation and Ongoing Maintenance

    As application software and usage demands change your virtual infrastructure needs to keep pace. IDT handles all new virtual server provisioning and ongoing monthly maintenance needed to maintain a solid infrastructure that provides optimal performance for your Managed Capture and Content Services application suite.

  • High Availability and Redundancy

    Many of Microsoft’s Azure services provide a 99.9% or 99.95% Standard SLA as their standard offering. Via Microsoft’s High Availability Sets, SLA’s can be tailored and increased (for additional cost) to provide you with maximum uptime. Details about Microsoft’s SLA’s can be found here and also here

  • Backups

    All necessary system backups are conducted automatically for you, eliminating the time, expense and tasks from your IT staff and budgets.


FLEXIBLE APPLICATION UPDATES

  • Managed Capture & Content Service Software Updates

    IDT keeps your systems updated on new versions, security patches, and updates. Unlike other providers, IDT will coordinate with your staff to review new version updates and patches to determine when these should be applied. This provides flexibility in determining the timing of new updates to ensure changes have minimal impact on users. Our approach towards patch management mitigates the risk of applying new versions and updates without your consideration of how those updates may impact other systems that are tightly integrated with your Managed Capture and Content Services applications.


OPTIONAL PLATINUM INFRASTRUCTURE & APPLICATION SUPPORT

  • 24/7/365 Application and Infrastructure Critical Support

    Our optional IDT Platinum support service offering provides 24/7 system monitoring to identify problems. Platinum support uplifts IDT’s Standard 8 x 5 support plan to include 24/7/365 telephone call service with a 4 hour maximum response time. Platinum support greatly reduces the potential wait time to address critical issues that negatively affect production application usage for organizations that need mission-critical support.

Ready to Integrate Your Business with the Cloud?

Embrace tomorrow, today! Are you ready for the Cloud? Dive in now and Digitally Transform your business for a limitless future. Don't let innovation pass you by - seize this opportunity to elevate your operations and achieve unprecedented growth. The future is in the cloud, and your next big leap forward starts here with IDT Today!

Learn More About SaaS

Cloud Computing Solutions Partners


Microsoft Azure

IDT hosts your Managed Capture and Content Services applications in industry-leading Microsoft Azure Worldwide Datacenter’s. Depending on your industry, as a Microsoft Authorized Cloud Solution Provider, IDT offers deployment choices for your Managed Content Services application in either Microsoft’s Azure Government Edition infrastructure or Microsoft’s Azure Commercial Edition.


Save your precious cash and don’t spend it on software, annual software assurance, servers, operating systems, databases, etc. To utilize Microsoft based applications in a SaaS or cloud-computing environment does not require your business to have to procure software licenses and server hardware upfront before you start using the product’s capabilities, because the product’s capabilities are provided safely and securely over the web directly to your organization from IDT’s datacenter.

Hyland Cloud

IDT has partnered with the world-class leader in Content Services Platform Solutions – Hyland Software, the makers of OnBase for a good reason. They pioneered it! Hyland has hosted OnBase in the cloud for more than 15 years, making Hyland a true pioneer in the field. More than 1175 companies in 42 countries trust the Hyland Cloud to safely and securely store their information. Regularly audited and certified data centers across the globe provide in-country, private cloud space with comprehensive security and disaster recovery protocols.


Currently, the Hyland Cloud stores more than 12 billion documents — totaling more than 10 petabytes of data.

IDT is a Microsoft Cloud Computing Partner

In a sense, you can think of SaaS as renting or leasing the application, operating systems, & hardware and you are only paying for it for as long as you utilize the software and hardware products for your content services. Be aware that not every Microsoft Partner – regardless of their partner status – is authorized or enabled to offer the Microsoft based applications as a service because of several reasons:

  1. They may not have a suitable data center equipped to meet the stringent security and uptime requirements that financial applications demand.
  2. They may lack the technical staff to effectively manage and operate a Cloud/SaaS environment – which is a very different set of skill sets than deploying on-premise applications.
  3. They may not have the necessary operational and administrative infrastructure to manage the Microsoft SPLA alternative licensing program – a requirement from Microsoft when deploying the Microsoft applications in a SaaS or Cloud Computing environment.


Eliminate the endless headaches of establishing a CAPEX budget, dealing with internal IT chargebacks, application system administration, IT employee turnover, backup and restore processes, applying patches, service packs, and hotfixes. With IDT, you and your staff can focus on your core competencies, and we will take care of your Microsoft-based application needs for business process improvement.


Contact IDT for more details on the specifics of the Microsoft-based applications Software as a Service program.

Testimonials


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IDT has expertise we don’t have in-house. They provide what we ask for, and new ways to approach our specific issues. Moving to a Cloud ECM system ensures our documents are readily accessible, saves us money, and solves the Disaster Recovery concern.

SEAN HANSEN

DIRECTOR, FINANCIAL PLANNING & ANALYSIS, TEXTRON MARINE & LAND SYSTEMS

Latest Resources

IDT’s clients share our passion for results and it shows in their success. Learn more by reading our featured client results stories. Here you will find a collection of information and resources in the form of videos, events, white papers, Q&A, and have the opportunity to read and watch what our clients are saying about their ROI-driven Content Services solutions provided by Integrated Document Technologies, Inc. (IDT).

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