Process Automation & Intelligent Workflows

Distribution is a relatively simple concept when it comes to describing its role within the overall workflow framework: Deliver the right information to the right person at the right time. The distribution component of our software solutions is also used to deal with “exception processing” which is those issues/incidents that typically are the most expensive transactions to deal with, consume the most time, and usually create havoc for an organization. The goal with Distribution component within the workflow is to assure you that your business process delivers the work items and tasks in question to the appropriate automation, integration, people, and appropriate sub-processes in a repeatable, predictable, and scalable manner.

Our process improvement and automation is where you will apply workflow technology to 1) Perform repetitive tasks correctly all the time. 2) Automate complex tasks such as routing decisions, correspondence generation, issuing triggers due to time or dollar amount values, determining non-business days, company holidays, number of actual workdays, dealing with employee and manager vacations, etc. 3) bring consistency to decision making throughout the entire workflow process each day, quarter after quarter, year after year. It is next to impossible to accomplish any one of these goals, much less all of them, when you are people-dependent rather than process-dependent. 

Integration is where workflow engines via custom programming or scripting can leverage the advantages of distribution and automation components of the workflow by evaluating the data contained in the workflow process against your restrictive business rules that follow leading industry solutions. Simple examples include determining amounts, procedure codes, routing content to a subject matter expert, populating fields within an electronic form in which business rules shall be evaluated against, etc. Many of those business rules usually already reside within your line of the business system such as an ERP system, line of business system, or operations system, etc. Through integration, the workflow can tap into those existing rules without having to re-code them yet into another external system or re-invent the wheel.

You can’t improve what you don’t measure. Providing visual representation of your workflow processes allows your organization to continually improve upon its performance as a result of measuring key performance indicators and then taking necessary steps to tweak your processes in order to maximize productivity.

When a transaction is received by an organization leveraging Business Process Automation, it is immediately scanned or captured into the ECM system, logged and the number of minutes, hours, or days it takes to process that single transaction is being counted. Every knowledge worker or automated task that touches that transaction is being accounted for. As that transaction moves through the Business Process Lifecycle process, all those tasks, work steps, and data integration points are being logged into the workflow database for reporting and auditing purposes.