Records Management and Information Governance

Records Management with IDT and OnBase


Records Management automatically controls the retention of your organization’s associated business records securely and according to the retention policies your organization has established.


Typically, retention cycles of a folder are triggered by an event (or the passage of time), which ties records management strategies into organizational business processes. The module provides cutoff periods, retention plans and multiple destruction options. OnBase Records Management also offers exception handling as well as an administrative management interface.

Benefits of Records Management for your Business

  • Enables complete life cycle management from document creation to declaration through its final disposition
  • Improves consistency and precision by managing multiple documents as a single record
  • Automatically declares documents as records using embedded, rules-based conditions
  • Ensures timely disposal of qualified records automatically or after required approval
  • Minimizes legal risks associated with accumulation of expired records
  • Manages all electronic records within an IDT and an OnBase ECM solution
image depicting automated records management workflow process

An Innovative Design

Documents, automatically declared as records (Declare), are auto-foldered into a managed folder that is in Open Status (Manage). An Event occurs (Post Event) on the record (folder) (e.g. employee separated, court case closed). When the event is posted, the record is moved to Closed Status, locking the record and preventing modification (Retain). This initiates the Retention Plan for the record. At the end of the retention period, the record, all documents and all metadata are destroyed (Destroy).

Use Cases for

Records Management Services


  • Insurance

    Insurance agencies can use Records Management to efficiently manage all documents associated with an insurance claim. Not only will the agency or broker benefit from event-based retention, but they will also be able to ensure documents have not been altered since the claim was closed. This is especially significant if the claim would be taken to court. The agency or broker can show that all documents existed at a specific point in time and had not been altered since that point.

  • Financial Services

    Lenders can use Records Management to effectively manage all documents associated to a mortgage, installment or commercial loan. Since loans can be closed prior to the end of term, they require event-based retention. Once the loan has been closed, the event will be posted to the managed folder and the retention period will commence.

  • Back Office Operations

    Human Resources departments can use the module to manage all employee records (job applications, medical records, tax returns, etc.) and policy documents. Regardless of employment length, an organization must retain all employee documentation until they have been separated from the company. Once the employee has left the organization, an event will be posted to the managed folder and the retention period will initiate.

GRaaS

What is Information Governance and Governance Rules as a Service?

Governance is about how an organization conducts itself. It encompasses an organization’s policies and actions and includes a framework of rules and practices by which a board of executives and/or its equivalent ensures accountability, transparency, and fairness. Information governance (IG) is about the consistent management of an organization’s informational assets, cohesive policies, guidance, processes, and decision rights for a given area of responsibility. IG includes a framework of rules and practices that may be directly linked to corporate governance.

GRaaS combines a fully researched, web-accessible retention schedule—powered by the Iron Mountain® Policy Center solution—with robust, rules-based automation to apply those same written retention rules directly to documents that reside in your content services platform solution from OnBase and IDT.

Learn More About GRaaS

Why Should Organizations Assess Their Information Governance?

Image showing rack of computers

Most organizations are at risk of costly litigation due to noncompliance. Many organizations don’t realize how to go about properly assessing their risk level or how to begin this process. Organizations need to develop an information governance framework to begin solving these problems.

IDT’s Information Governance Assessment Overview

In almost every company, data is doubling each year, and managing all this new data can be a real challenge. IDT’s Information Governance Assessment is designed to help you discover areas of strength and opportunities for improvement. The results will empower you to increase organizational transparency and data integrity while reducing risk. The IDT Information Governance Assessment follows the ARMA International Generally Accepted Recordkeeping Principles® and Information Governance Maturity Model (IGMM). IDT’s assessment is software product agnostic and is not tied to any specific Information Management solution that a company already uses or is evaluating for ownership. As a standard, our assessment identifies the critical hallmarks of information governance and provides both a standard of conduct for governing information and metrics by which to judge that conduct. In doing so, your organization will be able to give assurance to the public and society at large that you are meeting your responsibilities with respect to the governance of information.


Download and read the fact sheet on Information Governance

Information Governance includes a Framework of Rules and Practices that may be Directly Linked to Corporate Governance


HOW IDT’S ASSESSMENT WORKS

During our content services assessment, we conduct a series of targeted interviews, posing strategically designed questions to your key stakeholders and executives. We are specifically looking to evaluate their understanding of the current policies, procedures, and use of tools to manage corporate information.

  • The areas of concern we address:
    • Information Governance (IGP requirements included in FCPA, Sarbanes-Oxley, Dodd-Frank, and COSO)
    • IG roles and responsibilities
    • The alignment of IT with IG
    • Auditing records and information integrity
    • Information security
    • Third-party IG risk
    • Best practices to avoid improper information disclosure
    • Disaster recovery of electronic records
    • IG compliance risks
    • Litigation holds and e-discovery
    • The sufficiency of IG training and documentation

Assessment Deliverable

The outcome of our assessment is a report summarizing the data we collected, our findings, recommendations, and a score based upon the IGMM, which reveals the weaknesses and strengths of your information-handling practices. These initial assessment results provide a map for plotting risk mitigation strategies and a baseline for measuring program improvement. This process ensures accountability through subsequent periodic assessments to monitor progress toward the implementation of appropriate controls.

  • Benefits of IDT’s Information Governance Assessment:
    • Aids in evaluating employees’ understanding of and compliance with policies and procedures
    • Determines whether policies and procedures are consistently applied across the organization
    • Determines the sufficiency of training on policies and procedures
    • Determines the sufficiency of policy and procedure documentation
    • Provides feedback to Senior Management on how to modify employees’ information-handling behavior to achieve desired results
    • Identifies risks that are not effectively mitigated
    • Determines how organizations monitor and document compliance with applicable laws, regulations, and standards
    • Creates the opportunity and impetus for organizational improvement;
    • Validates that investments made in new policies, processes, or electronic software tools achieve the desired results
    • Creates a baseline to enable regular feedback to management, the board of directors, and shareholders

Testimonials


quotesArtboard 1 copy 2

Moving is very paper-intensive and our agents don’t get paid until the paperwork is processed. Expanding our document capture system with IDT allowed us to speed up agent payment, eliminate shipping costs, reduce central processing, and help increase agent loyalty and recruitment. It is a completely automated process and really gives us a leg up on our competitors.

Randy Valentino

VP and CTO, Bekins Van Lines

Latest Resources

IDT’s clients share our passion for results and it shows in their success. Learn more by reading our featured client results stories. Here you will find a collection of information and resources in the form of videos, events, white papers, Q&A, and have the opportunity to read and watch what our clients are saying about their ROI-driven Content Services solutions provided by Integrated Document Technologies, Inc. (IDT).

Hands typing on a laptop with glowing AI icon and floating digital documents in a modern office
26 May 2026
Discover the benefits of intelligent document processing, including efficiency, accuracy, and cost savings, and how it transforms business workflows.
Person typing on a keyboard with digital document management icons overlaid on a desk
21 May 2026
Learn document management best practices like version control, RBAC, workflow automation, and centralized storage for better efficiency.
Hands typing on a laptop, surrounded by floating, glowing digital document icons connected by thin, abstract lines.
3 April 2026
Explore top intelligent document processing use cases by industry. Learn how IDP improves accuracy, reduces costs, and automates document workflows.
Show More