Support
Technical Support and Contract Maintenance
When you're looking for answers, our product support team is dedicated to serving every customer, every time, at every interaction. Our standard maintenance program for Content Services, ECM and Information Management solutions offers support services from 8 a.m. - 5 p.m. Central Time.
Extended Support: For additional hours of coverage, you may choose our Extended Support Program, providing you with coverage 24 hours a day, seven days a week. Contact your IDT engagement manager for more information on Extended Support Program Plans.
Contact Us
Once the Technical Support Request is received by our automated system, your request will be assigned a case tracking number and be routed to a support engineer. Additionally, you will receive an automated e-mail notifying you of the case number and confirming receipt of the Technical Support Request by our organization. *** Note: When submitting a ticket through email, please include your complete contact information (organizational name, your full name, phone numbers we can reach you at, a valid organizational email address). If you don't include that information, it may create a delay in our response!
When online resources are not enough, our experienced support engineers are available to provide expert assistance for your organization. To contact a specific IDT product support group, call IDT directly at 630-875-1100 x316 and ask for the IDT Product Support Team.
IDT strives relentlessly to serve our customers and partners using the highest degrees of trust, integrity, responsiveness, and professionalism.
Phone:
877.722.6438
Fax:
630.875.1101
Hours: 8 AM-5 PM
Central Time M-F
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1009 W. Hawthorn Drive
Itasca, IL 60143
Over 30 years serving Enterprise and Mid-market customers nationwide!
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