Communications Management

Content Composer

Automate the creation and management of personalized documents and communication


Create customized correspondence. Personalize your customer’s documentation. Create and publish complex, formatted reports. These types of documents and business needs seem to bring everything in your operation to a halt while today, you manually assemble them from existing documents, variable data, and information stored in other systems.


Can all of these vital steps in your business process be automated and can you scale the output without scaling your workforce? Do these desires sound familiar and stop with “well, it’s a nice to have, however…”.

Learn More

Watch a Brief Video to Learn About What Content Composer Can Do for Your Organization

Within a few minutes you'll learn through our explainer video what Content Composer is and how Content Composer technology easily adapts to the unique composition needs of your organization without complicated programming or hard-to-learn user interfaces.

Designed for Speed. Engineered for Accuracy.

Content Composer, Hyland's customer communications management (CCM) technology, provides an automated, cost-effective, and consistent way to create and deliver the information you and your customers need, without time-consuming data gathering and manual assembly.


Content Composer reduces the time and effort it takes to create individually personalized documents from standardized templates on demand, while fully supporting high-volume composition processes. And, it does this by readily integrating with the enterprise applications and office productivity software you already use such as Microsoft Word.


HYLAND Recognized as Leader in the Field of CCM

Learn why Aspire identified Hyland as a leader in its annual Leaderboard for Customer Communications Management (CCM).


Content Composer, from the makers of Hyland OnBase, is Hyland’s flagship Customer Communications Management product. It overcomes the inherent obstacles of manually assembling and outputting the document types you frequently create. Ultimately, for your organization, it saves money, time, and effort you have previously thought to be inescapable – that is up until you learned about Content Composer!

Content Composer helps organizations increase engagement with external parties by creating and managing personalized communications and providing omnichannel delivery of those documents. Hyland Content Composer was recently named a leader in CCM technology by Aspire, a leading CCM analysis in Europe.

  • Real-World Benefits

    How about the better allocation of staff resources, more accurate and visually consistent communications, and compliance with both corporate graphics standards and relevant regulations. Then, we will top it off by lowering costs while improving customer satisfaction. Sound intriguing?

  • Comprehensive by Design

    Content Composer supports fast and personalized customer-facing communication while drastically reducing costs. Content Composer technology adapts to the unique composition needs of each organization without complicated programming or hard-to-learn user interfaces. Whether you need to print, fax, email, or archive system output, Content Composer does it all. And, it seamlessly extends its capabilities to both your ECM /Content Services Platform system such as OnBase and other enterprise applications.


Integrate and Automate Output

  • Dynamically pull data from multiple enterprise data sources to rapidly generate personalized output on the fly
  • Use existing data from Line of Business Systems, ERP applications, local databases, SharePoint, XML, ODBC or ADO.NET connections, and Perceptive Content and OnBase systems
  • Provide fully embedded document creation functionality for existing enterprise applications like Salesforce, SAP, Siebel, Oracle, Microsoft Dynamics, and through web services
  • Take advantage of omnichannel content document distribution for flexible and convenient delivery of information

Document Creation Power

  • Create and edit documents with an integrated, intuitive designer
  • Generate personalized documents on demand using templates and text blocks within the familiar Microsoft’s Office Word environment
  • Model output with actual data in the integrated data designer
  • Perform batch processing for fully automated high-volume production
  • Organize document types via advanced template management

Real-World Applications

  • Banking
  • Financial services
  • Contract management
  • Human services / Government agencies
  • Insurance
  • Higher education admissions
  • Healthcare admissions and medical records
  • Human resources
  • Non-profit organizations

Comprehensive Output Choices

  • Select standard file formats, including AFP, PCL, PS, PDF, and TIFF
  • Support multiple output channels, including print, fax, email, and archive
  • Deliver collected data in a single, structured XML file
  • Create workflows for the generation of documents via different channels and formats
  • Manage output for post-processing, postage-optimization and barcode/OMR generation

Real-World Applications

  • Banking
  • Financial services
  • Contract management
  • Human services / Government agencies
  • Insurance
  • Higher education admissions
  • Healthcare admissions and medical records
  • Human resources
  • Non-profit organizations

Comprehensive Output Choices

  • Select standard file formats, including AFP, PCL, PS, PDF, and TIFF
  • Support multiple output channels, including print, fax, email, and archive
  • Deliver collected data in a single, structured XML file
  • Create workflows for the generation of documents via different channels and formats
  • Manage output for post-processing, postage-optimization and barcode/OMR generation

Testimonials


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"What has always set IDT apart is their ability to understand each organization’s unique needs and tailor solutions accordingly, rather than offering a one-size-fits-all approach.”


JIM GIO, CIO

TRIANGLE PACKAGE MACHINERY

"We have used IDT for many years and have been extremely satisfied with them! The personal support and technology was essential in keeping our imaging platform at optimal performance levels. They're one of a kind and I highly recommend them!”


SHERI WINKLER, VICE PRESIDENT

COLONIAL SAVINGS, F.A.

"I have worked with IDT for over 15 years at this point and they have been great! We consistently receive an excellent level of support from them and project implementation always goes smoothly. They have solved so many problems for us over the years. I can wholeheartedly recommend IDT.”


KASEY JOHNSON, IMAGING SYSTEMS ADMINISTRATOR

COLONIAL SAVINGS, F.A.

"Loved working with this Company on multiple big scanning projects! We received great communication through the whole process, the staff is wonderful to work with and made a huge project so smooth and easy and they are resonable on thier pricing!! Highly Recommended!! A+++”


MELISSA BAUER, RECORDS MANAGER

MCHENRY COUNTY GOVERNMENT

"The networked scanning solution IDT provided has allowed us to eliminate hand sorting and speed up survey processing, doubling our output, saving time and labor costs. Now we just open up the mail, put it in one pile, regardless of document size, and scan it!” 


LAURIE WOJTKOWSKI, DIRECTOR OF OPERATIONS

IPSOS

“After dissecting our workflows, IDT thought outside-the-box. They were spot-on with their recommendations, and delivered what they promised: a better tool, and a better process.”


BRYAN SWARTZ, SENIOR VICE PRESIDENT OF AUDIENCE OPERATIONS

OMEDA

"IDT has expertise we don’t have in-house. They provide what we ask for, and new ways to approach our specific issues. Moving to a Cloud ECM system ensures our documents are readily accessible, saves us money, and solves the Disaster Recovery concern.”


SEAN HANSEN, DIRECTOR FINANCIAL PLANNING & ANALYSIS

TEXTRON MARINE & LAND SYSTEMS

"Without content services from IDT, we would have had to hire 20 people just to mine and pull the documents and burn them on a CD or thumb drive. There’s no way we could have accomplished it and met our timeline for compliance."


MARCIA WILSON, VICE PRESIDENT OF IMAGING

COLONIAL SAVINGS

"Moving is very paper-intensive and our agents don’t get paid until the paperwork is processed. Expanding our document capture system with IDT allowed us to speed up agent payment, eliminate shipping costs, reduce central processing, and help increase agent loyalty and recruitment. It is a completely automated process and really gives us a leg up on our competitors."


RANDY VALENTINO, VP AND CTO

BEKINS VAN LINES

Latest Resources

IDT’s clients share our passion for results and it shows in their success. Learn more by reading our featured client results stories. Here you will find a collection of information and resources in the form of videos, events, white papers, Q&A, and have the opportunity to read and watch what our clients are saying about their ROI-driven Content Services solutions provided by Integrated Document Technologies, Inc. (IDT).

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