Insurance Document Management & Content Processing Solutions
Insurance organizations manage high volumes of policy documents, claims files, policyholder information, and regulatory records every day. Insurance document management helps centralize content, automate document-driven processes, and give teams secure access to information throughout the policy and claims lifecycle. Integrated Document Technologies (IDT) helps insurers, brokers, and third-party administrators modernize enterprise content management, intelligent document processing, workflow automation, and data processing to streamline operations, strengthen information governance, and deliver faster customer service.
Streamline Insurance Operations With
Digital Document Management
Connected document management gives underwriting, claims, policy administration, and compliance teams timely access to trusted information while improving collaboration and operational consistency.
Centralize Policy Documents, Claims Files, and Customer Records
Insurance content is often distributed across departments, applications, shared drives, and physical files. A centralized AI-enabled enterprise content management platform organizes information in one secure location, helping teams locate documents faster, reduce duplicate records, and maintain consistent access throughout the policy and claims lifecycle.
Comprehensive Insurance Content Management Services
Managing insurance content requires connected processes that capture, organize, govern, and route information efficiently while keeping documents accessible throughout underwriting, claims, policy administration, compliance, and customer service.
Secure Content Management for Insurance Operations
Insurance organizations depend on secure, reliable access to claims, policy, underwriting, and compliance content. IDT manages and optimizes enterprise content platforms with cloud and hybrid support, security, governance, upgrades, and infrastructure services that help maintain performance and stability across insurance operations.
Workflow Automation for Claims, Underwriting, and Policy Processes
Claims reviews, underwriting decisions, policy updates, and approvals often require information to move across teams and systems. IDT implements workflow automation and case management solutions that reduce manual steps, improve process visibility, and support more consistent handling of insurance transactions.
Connected Insurance Content Across Enterprise Systems
Insurance information often spans enterprise content platforms, capture solutions, messaging systems, and core business applications. IDT securely integrates these environments to create governed information flows, reduce disconnected processes, and make content and data more accessible throughout claims, underwriting, policy administration, and customer service.
Digital Conversion of Claims, Policy, and Business Records
Paper files and legacy media can make insurance records difficult to access, search, and manage. IDT securely converts claims, policy, and operational documents into searchable digital formats using AI-enabled intelligent document capture, supported by quality control and chain-of-custody tracking.
Legacy Content and Data Migration for Insurance Systems
Modernize aging insurance repositories without losing access to the information your business depends on. IDT helps organizations migrate documents, images, metadata, and related business data from legacy content management systems and proprietary repositories into modern platforms. Our conversion methodology helps preserve document integrity, metadata relationships, security requirements, and accessibility while reducing the operational risk associated with aging systems and unsupported technologies.
Turn Information Into Action
Insurance organizations rely on a broad technology ecosystem to process content across claims, underwriting, policy administration, compliance, and customer service. IDT helps organizations apply AI-enabled content management, Intelligent Document Processing, Workflow Automation, and cloud technologies within existing information environments.
Through strategic technology partnerships and Systems Integration expertise, IDT helps organizations select, implement, and connect technologies that support their operational requirements while maintaining security, governance, and scalability.
Insurance Operations Are Document-Heavy. They Don't Have to Be.
Insurance organizations manage high volumes of documents across claims, underwriting, policy administration, customer service, and compliance. When employees have to manually review, enter, organize, and route that information, processing slows down and costs increase.
IDT helps insurance organizations automate these document-heavy processes so employees can spend less time managing information and more time serving policyholders.
Automate Document-Driven Processes
Speed up claims, FNOL, applications, ACORD forms, supporting documentation, and risk information by automatically capturing, extracting, and routing the information teams need.
Connect Information Across the Enterprise
Streamline policyholder correspondence, policy servicing, producer licensing, customer requests, and other document-heavy service processes that require information to move efficiently between teams and systems.
Transform Documents into Actionable Data
Turn paper, email, faxes, portals, and electronic submissions into organized digital workflows while modernizing legacy document repositories and preserving important records.
See how IDT can help your organization automate document-intensive processes, connect information across systems, and turn incoming documents into actionable data.
Connect the Systems That Keep Your Insurance Business Moving
IDT connects intelligent document processing, workflow automation, and enterprise content management with the platforms your teams already use.
Hyland OnBase® & Content Innovation Cloud™
Connect documents, content, workflows, records, and business processes across claims, policy, billing, underwriting, and the rest of your insurance enterprise. Hyland OnBase® and the Hyland Content Innovation Cloud™ help insurers bring critical information into the applications and processes employees use every day—improving access to content, reducing manual effort, and enabling more efficient, consistent business processes.
From enterprise content and records management to intelligent document processing, workflow automation, and AI-powered capabilities, IDT helps insurance organizations put their content to work while modernizing operations and improving experiences for employees, agents, and policyholders.
Guidewire®
Modernize claims, policy, and billing operations by connecting Guidewire InsuranceSuite with Hyland’s enterprise content and cloud-native content capabilities. IDT helps insurers integrate Guidewire with Hyland OnBase® and Content Innovation Cloud™ so employees can access, manage, and act on critical content from within the applications they use every day.
Explore Hyland solutions below for Guidewire InsuranceSuite, ClaimCenter, PolicyCenter, and BillingCenter.
Guidewire InsuranceSuite — Ready for Guidewire Accelerator
Guidewire BillingCenter — Hyland for Guidewire PolicyCenter
Extend Duck Creek® with Hyland OnBase
Unlock more value from your Duck Creek investment with Hyland OnBase. Give underwriting, policy, billing and claims teams direct access to the documents and information they need from within their familiar Duck Creek environment—reducing the need to search across multiple systems while helping insurers improve productivity, accelerate processes and deliver better customer experiences.
Hyland’s OnBase Accelerators provide pre-built, Duck Creek-certified integrations designed to reduce the time, cost and risk associated with traditional custom integrations. The Policy and Billing Accelerators, for example, are certified Anywhere Managed Integrations and can reduce deployment time by more than 50 percent.
CAPSYS AcuityAI™
Transform incoming documents and unstructured content into actionable business data with AI-powered intelligent document processing. CAPSYS AcuityAI™ automatically identifies and classifies documents, extracts important information, validates captured data, and routes documents and data into the appropriate systems and workflows.
By reducing manual data entry and accelerating document-intensive processes, AcuityAI helps insurers improve accuracy, increase operational efficiency, and move information faster across claims, underwriting, policy, billing, and other critical insurance operations.
ACORD®
Streamline the capture and processing of standardized ACORD® insurance forms and data to simplify information exchange across your insurance operations. IDT solutions help organizations capture information from ACORD forms, extract and validate critical policy, claims, underwriting, and customer data, and route that information into the appropriate business systems and workflows.
By reducing manual data entry and improving the speed and accuracy of information processing, insurers can create more efficient workflows while making important insurance data available to employees, agents, and downstream applications when and where it is needed.
Legacy & Custom Systems
Modernize document- and data-intensive processes without abandoning the applications your business depends on. IDT helps insurers connect intelligent capture, content management, workflow automation, and AI-powered document processing with custom applications and legacy environments, including IBM AS/400 systems.
By integrating modern technologies with existing systems of record, insurers can automate manual processes, improve access to information, and extend the useful life of critical applications while creating a practical path toward broader digital transformation.
Why Insurance Organizations Choose Integrated Document Technologies
With more than 30 years of content management and automation experience, IDT combines strategic consulting, certified Hyland and Microsoft expertise, systems integration, implementation, and ongoing managed services. This end-to-end approach helps insurance organizations modernize at a practical pace, maintain secure and stable platforms, and create scalable information environments that support measurable operational improvements and long-term digital transformation.
Additional Insurance Resources
The Insurer’s Guide to Modernizing Business Processes
Explore strategies for modernizing document-intensive insurance operations. ->
Download
the guide.
5 Reasons Why Insurers should Integrate with OnBase
Discover how ECM can extend and improve insurance business processes. -> Download the guide.
Explore Content Composer for Insurance solution summary - > Download the guide.
Discover how OnBase Helped Discovery Benefits kick its claim process into high gear -> Download the guide.
Frequently Asked Questions
What is Intelligent Document Processing (IDP) for insurance?
Intelligent Document Processing (IDP) uses Artificial Intelligence (AI), Optical Character Recognition (OCR), Intelligent Character Recognition (ICR), machine learning, and Large Language Models (LLMs) to automatically classify, extract, validate, and process information from insurance documents. IDT delivers Intelligent Document Processing solutions through CAPSYS AcuityAI™, Hyland Intelligent Document Processing (Hyland IDP), Hyland Content Innovation Cloud™, and Hyland OnBase™, helping insurance organizations automate claims, underwriting, policy administration, customer correspondence, and other document-intensive business processes while reducing manual data entry and improving accuracy.underwriting, policy administration, customer correspondence, and other document-intensive business processes while reducing manual data entry and improving accuracy.
What types of insurance documents can IDT’s Intelligent Document Processing solutions process?
IDT’s Intelligent Document Processing solutions—including CAPSYS AcuityAI™ and Hyland Intelligent Document Processing (Hyland IDP)—can intelligently process virtually any insurance-related document, including:
* ACORD® forms
* Claims documentation
* First Notice of Loss (FNOL)
* Policy applications
* Underwriting files
* Endorsements
* Explanation of Benefits (EOBs)
* Prior authorization requests
* Medical records
* Correspondence
* Emails
* Cloud faxes
* Invoices
* Policy documents
* Supporting documentation
These solutions support both structured and unstructured documents received from paper, scanners, email, cloud fax, mobile devices, and digital channels.
Can IDT solutions integrate with Hyland OnBase®, Guidewire®, Duck Creek®, and other insurance applications?
Yes. IDT designs solutions that integrate with leading enterprise content management and insurance platforms. CAPSYS AcuityAI, Hyland OnBase, Hyland Content Innovation Cloud, and Hyland Intelligent Document Processing can integrate with Guidewire®, Duck Creek®, and many other enterprise applications, enabling organizations to automate document capture, AI-powered classification, workflow automation, enterprise content management, and information sharing without disrupting existing business processes.
How does AI improve insurance claims processing?
Artificial Intelligence accelerates claims processing by automatically classifying incoming documents, extracting key claim information, validating business data, and routing documents through intelligent workflows. Combined with Hyland OnBase™, Hyland Content Innovation Cloud™, and CAPSYS AcuityAI™, insurers can automate claims intake, provide immediate access to business information, improve collaboration, reduce manual indexing, and significantly shorten processing times.
Can IDT automate an insurance mailroom?
Yes. IDT’s Digital Mailroom solutions combine CAPSYS AcuityAI™, Hyland Intelligent Document Processing, Hyland OnBase™, and Retarus Enterprise Messaging to automate the capture of documents received through mail, email, cloud fax, scanners, multifunction devices (MFPs), web portals, and electronic file transfers. Documents are automatically classified, key business information is extracted, and content is routed into intelligent workflows for claims, underwriting, policy administration, and customer service.
Can IDT’s Intelligent Document Processing solutions capture handwritten insurance forms?
Yes. CAPSYS AcuityAI™ and Hyland Intelligent Document Processing (Hyland IDP) combine OCR, Intelligent Character Recognition (ICR), and AI-powered document understanding to capture both machine-printed and handwritten information from insurance applications, claim forms, medical documentation, ACORD forms, and other business records.
Are IDT’s Intelligent Document Processing solutions available in the cloud?
Yes. CAPSYS AcuityAI™, Hyland Content Innovation Cloud™, and Hyland Intelligent Document Processing support secure cloud deployments while also offering hybrid and on-premises implementation options. IDT works with each organization to recommend the deployment model that best aligns with its security, compliance, operational, and business requirements.
How does IDT help insurance organizations improve compliance?
IDT helps insurers improve compliance by combining Hyland OnBase™, Hyland Content Innovation Cloud™, CAPSYS AcuityAI™, and workflow automation to securely capture, manage, retain, and audit insurance documents throughout their lifecycle. Automated workflows, enterprise content management, document retention policies, audit trails, records management, and security controls help organizations meet regulatory requirements while improving operational efficiency.
What are the business benefits of implementing IDT’s insurance automation solutions?
Organizations implementing CAPSYS AcuityAI™, Hyland Content Innovation Cloud™, Hyland OnBase™, and Hyland Intelligent Document Processing can realize significant operational benefits, including:
* Faster claims processing
* Accelerated underwriting
* Reduced manual document handling
* AI-powered document classification
* Automated data extraction
* Improved document accuracy
* Increased Straight-Through Processing (STP)
* Better customer service
* Improved regulatory compliance
* Lower operating costs
* Increased employee productivity
* Better enterprise visibility into business information
Why choose IDT for insurance document automation?
For more than 30 years, IDT has helped insurance organizations modernize document-intensive business processes through CAPSYS AcuityAI™, Hyland Content Innovation Cloud™, Hyland OnBase™, Hyland Intelligent Document Processing, workflow automation, enterprise content management, secure enterprise messaging, and professional services. By combining best-of-breed technologies with deep implementation expertise, IDT delivers scalable solutions that improve operational efficiency, accelerate claims processing, enhance underwriting, strengthen compliance, and improve the customer experience.
How does CAPSYS AcuityAI differ from traditional OCR software?
Traditional OCR software simply converts printed text into machine-readable characters. CAPSYS AcuityAI™ and Hyland Intelligent Document Processing (Hyland IDP) go much further by using Artificial Intelligence (AI), OCR, Intelligent Character Recognition (ICR), machine learning, and Large Language Models (LLMs) to understand document context, automatically classify document types, extract business information, validate data, and intelligently route documents into Hyland OnBase™ and other enterprise workflows. This enables insurance organizations to reduce manual intervention, improve accuracy, and automate end-to-end business processes.
How can insurance organizations reduce manual document indexing?
Manual document indexing is one of the most time-consuming and error-prone activities in insurance operations. CAPSYS AcuityAI uses Artificial Intelligence (AI), Intelligent Document Processing (IDP), OCR, Intelligent Character Recognition (ICR), and business rules to automatically identify document types, extract key business information, assign metadata, and route documents to the appropriate workflows. This significantly reduces manual indexing, improves document accuracy, and enables employees to focus on higher-value customer service and business activities.
How does IDT improve the customer experience for insurance policyholders?
Fast, accurate document processing directly impacts the customer experience. IDT helps insurance organizations reduce response times by automating the capture, classification, and routing of customer correspondence, claims documentation, policy changes, and service requests. By providing employees with immediate access to complete and accurate information, insurers can resolve inquiries faster, improve communication, and deliver a more responsive customer experience.
Can CAPSYS AcuityAI automate insurance underwriting workflows?
Yes. CAPSYS AcuityAI helps streamline underwriting by automatically capturing, classifying, extracting, and validating information from insurance applications, supporting documentation, financial records, inspection reports, and other underwriting documents. By routing complete and accurate information directly into underwriting workflows, insurers can reduce manual processing, improve decision-making, and accelerate policy issuance.
Can IDT process documents from multiple input channels?
Absolutely. IDT’s Intelligent Document Processing solutions are designed to capture and process information regardless of how it enters your organization. Documents can be received from:
* Paper mail
* High-speed production scanners
* Desktop scanners
* Multifunction printers (MFPs)
* Email
* Cloud fax services
* Web portals
* Mobile devices
* Electronic file transfers
* Network folders
Once received, CAPSYS AcuityAI automatically classifies, extracts, validates, and routes documents into your enterprise workflows and content management systems.
How does IDT improve the customer experience for insurance policyholders?
Fast, accurate document processing directly impacts the customer experience. IDT helps insurance organizations reduce response times by automating the capture, classification, and routing of customer correspondence, claims documentation, policy changes, and service requests. By providing employees with immediate access to complete and accurate information, insurers can resolve inquiries faster, improve communication, and deliver a more responsive customer experience.
