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Global Cloud Messaging, Email and Fax

Enterprise Global Cloud Fax, Email and Secure Messaging Services (SMS)

SMS is Hot and Why Retarus is the Right Choice

SMS has a read rate of 98%. Yes, you read that correctly. No other message medium is accepted more widely. 90% of all texts are read within three minutes of receipt. SMS messages are delivered regardless of the available Internet or data connection. They reach their recipient even if GSM is the only service available. With Retarus Enterprise SMS Services, you can send and receive a text message from your business application, desktop, SMS API, or web application. Anywhere in the world, economically and reliably. As part of the Retarus’ Global Delivery Network, you can connect with 99% of all mobile networks making use of our SMS service for businesses.


Retarus Enterprise SMS Services is the right choice – just like most of the other services we offer in combination with Retarus – if you really need your text messages to arrive safely and securely.


What does safely and securely mean exactly? Bargain basement pricing is not the only important factor for customers when considering an SMS provider. Companies choose Retarus and IDT because of our combined exceptional quality and global reach. And while almost every provider promises big things in that regard, at Retarus and IDT we are actually able to prove it.

Commitment, Effort,

and Experience


What’s more, Retarus and IDT really go the proverbial extra mile for our SMS customers. Take our reasonably priced Service Management option as an example. At your request, your own dedicated Service Manager works closely with our Carrier Management to follow up on every single SMS that hasn’t reached its recipient.

Retarus continually analyzes and optimizes the throughput rates for each destination country and network provider to find the very best connections and carriers for our customers. Our Carrier Management experts have vast knowledge and experience to ensure your messages arrive. They know, for instance, that in India you can “inherit” the blacklisting of SMS messages between 9 p.m. and 9 a.m. if the network provider allocates you a phone number that was previously used by someone who put himself on a blacklist.


A renowned southern German sports car manufacturer uses Retarus’ Enterprise SMS Services to verify the registration of an owner-ID after a car has been purchased. Among other things, this global and time-critical process forms the basis for activating additional functions and generates after-sales turnover, all while facilitating a positive customer journey.



It is essential that this kind of SMS reaches its recipient dependably. The same goes for the one-time passwords (OTP) used in multi-factor authentication, with which the employees at a large German insurance corporation log in to their computers.

It may be that your use case is sending out SMS for marketing purposes and you really don’t mind if 50,000 messages out of a million aren’t delivered. In that example, perhaps another provider may be more suitable for you. Retarus and IDT are the right choices when every single message plays a key part in a process or transaction, for instance in setting up healthcare appointments. Our Enterprise SMS Services are exactly what you need when messaging is critical.

Elementary and Effective


Last, but not least: Even though it may sound rather banal – SMS is still the lowest common denominator when it comes to delivering messages to mobile phones. Since the days of GSM, SMS has worked on each and every mobile phone regardless of its internet connectivity. Even though we now have OTT messengers that can do a whole lot more, SMS still has remarkably high open rates (95 percent within 3 minutes) and commands the highest levels of attention amongst recipients.


That’s why a well-known Spanish banking group specializing in consumer loans uses Retarus SMS to send reminders to customers who fall behind with their payments. Impressively, 76 Percent of these borrowers improve their dunning status after simply receiving an SMS reminder.

Now that many large companies have spent the better part of a decade talking up their customer relationship management (CRM) systems, they are now finally starting to practice what they preach and speak directly to their customers. As one of the basic channels for achieving this direct communication, SMS cannot be stressed enough.

CONTACT US

The Superior and Cost Effective Alternative to On-Premises Messaging Solutions

Retarus delivers a robust Cloud-Based Global Messaging solution that saves customers up to 70% versus on-premise infrastructures while providing superior security, reliability, transparency, and support. Today, Data and PII security is asked about in every boardroom and Retarus’ secure and encrypted faxing technology is the answer.


Retarus services more than 6,000 clients including PharMerica, Bayer, LabCorp, Novartis, SAP, Microsoft, DHL, BMW, Honda, Mercedes Benz, JP Morgan Chase, UBS, Adidas, and many more. Here is how IDT can help your organization achieve:

  • Up to 50% savings vs. over on-premises based solutions
  • HIPAA Compliance
  • Consumption-based pricing using SaaS technology – no hardware required
  • Seamless integration with EMR systems
  • Guaranteed security, redundancy, and compliance
  • Never-Busy technology
  • Easiest to implement – no-cost pilot programs
  • Custom applications – client needs-based design
Retarus Cloud versus On-premises system savings.

The Leader in Information Logistics

Retarus Webexpress


The digital revolution is requiring international organizations to radically rethink their approach to capturing and sharing information. They have to integrate new technologies, automate existing processes, and develop innovative business models. The key to a company’s success is the reliable flow of information. Even today, billions and billions of information packages are transported from point A to point B. Daily. And, the plethora of content continues to grow. It is essential that every last bit of information arrives at its desired destination. At the right time. In the right place. And in the right format. Retarus calls this “information logistics.”



Retarus WebExpress allows you to send out emails, faxes, and SMS messages with just a few clicks of your mouse. With WebExpress, you can reach your recipients using the exact method they instructed you on how they want to be reached – using their fax machines, their mobile phones, or via email. WebExpress allows you to keep your contacts up to date in a single distribution list. Emails with large attachments are no problem for Retarus. All content is guaranteed to be delivered reliably and quickly via the Retarus infrastructure – regardless of the number of recipients.

End Point Capture using IoT Devices


Learn about how ECO Friendly and IoT Smart Connected Scanning can provide endpoint capture for Retarus Global Messaging services with an easy-to-use “Scan to Fax” solution from IDT and Alaris, a Kodak Alaris business. Eliminate clunky MFP’s and send outbound faxes and scan your documents using cloud-based ECO Friendly, IoT Smart Connected Scanning devices.


Learn More

Download and read the Cloud Services briefing

Download and read the WebExpress brochure

Download and read the Retarus API technical brochure

Download and read the Retarus Global Delivery Network brochure

Download and read the Retarus Healthcare and Pharmaceutical brochure

Download and read the Retarus Banking, Credit Union, and Finance brochure

Download and read "Retarus Global Messaging Customer Data Management Overview"

Download and read "Key Business and IT Drivers to Eliminate your Internal Fax Machine"

Testimonials


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IDT has expertise we don’t have in-house. They provide what we ask for, and new ways to approach our specific issues. Moving to a Cloud ECM system ensures our documents are readily accessible, saves us money, and solves the Disaster Recovery concern.

Sean Hansen

 Director, Financial Planning & Analysis, Textron Marine & Land Systems

Latest Resources

IDT’s clients share our passion for results and it shows in their success. Learn more by reading our featured client results stories. Here you will find a collection of information and resources in the form of videos, events, white papers, Q&A, and have the opportunity to read and watch what our clients are saying about their ROI-driven Content Services solutions provided by Integrated Document Technologies, Inc. (IDT).

by Paul Szemplinski 20 Aug, 2023
In today's fast-paced world, the efficiency of document management plays a crucial role in the success of businesses and organizations. Traditional document scanning methods are not only time-consuming but also prone to errors and inefficiencies. Enter CAPSYS, a pioneer in leveraging IoT (Internet of Things) technology to revolutionize the way we approach document scanning and management. In this blog post, we'll delve into the exciting world of IoT-powered document scanning and explore how CAPSYS is leading the way in transforming this essential business process. The Power of IoT in Document Management The IoT has permeated various industries, transforming the way we interact with technology and data. In the realm of document management, IoT technology has brought about a seismic shift in how documents are captured, processed, and utilized. IoT-enabled document scanning solutions, such as those offered by CAPSYS, combine cutting-edge hardware and intelligent software to streamline and enhance document management processes. Real-time Connectivity: Traditional document scanning methods often require manual intervention, leading to delays and potential errors. With IoT technology, devices can be interconnected in real-time, allowing for instant data transfer, updates, and notifications. CAPSYS leverages this connectivity to provide a seamless and efficient document scanning experience. Remote Accessibility: IoT-enabled document scanners can be remotely accessed and controlled, making it possible for employees to initiate scanning processes from various locations. This is particularly beneficial in today's remote and hybrid work environments, where access to physical scanners may be limited. Enhanced Data Accuracy: CAPSYS employs advanced data capture technologies, including Optical Character Recognition (OCR) and Intelligent Character Recognition (ICR), which utilize machine learning algorithms to accurately extract and interpret data from scanned documents. This significantly reduces the chances of human errors and data inconsistencies. Automated Workflows: One of the standout features of IoT-powered document scanning from CAPSYS is the ability to create automated workflows. These workflows can be customized to match the unique requirements of an organization, ensuring that documents are routed to the appropriate departments, individuals, or storage locations automatically. Scalability and Integration: As businesses grow, their document management needs to evolve as well. IoT technology allows CAPSYS to create scalable solutions that can seamlessly integrate with existing software and systems, adapting to the changing needs of organizations without disruption. Security and Compliance: IoT-enabled document scanning solutions prioritize security and compliance. CAPSYS incorporates robust encryption, access controls, and audit trails to safeguard sensitive information and ensure adherence to industry regulations. Environmental Impact: By digitizing documents and reducing the need for physical storage, IoT-powered document scanning contributes to eco-friendly practices and the reduction of paper waste. The CAPSYS Advantage CAPSYS has emerged as a frontrunner in the realm of IoT-powered document scanning solutions. We have taken an innovative approach to leveraging IoT technology in document management has led to numerous benefits for businesses and organizations of all sizes: Streamlined Processes: CAPSYS solutions reduce manual tasks and accelerate document processing, leading to improved operational efficiency.  Cost Savings: By automating workflows and minimizing errors, businesses can achieve significant cost savings in terms of time, resources, and potential legal penalties. IoT Smart Connected Scanning demonstrates a 40-65% cost savings over traditional, MFP, TWAIN-based document capture. Enhanced Customer Experience: Quick and accurate document processing translates to faster response times and improved customer interactions. Future-Proof Solutions: CAPSYS' commitment to innovation ensures that their solutions evolve alongside technological advancements, future-proofing your document management strategies. Superior Image Quality: Perfect Page technology from Kodak Alaris is embedded into each and every IoT Smart Connected Scanning scanning appliance. Perfect Page produces superior image quality that is as good or better than the original. The patented image science technology is using “System on a Chip” architecture that is embedded in the firmware of every IoT Smart Connected Scanning appliance. More on that subject can be found here: https://idt-inc.com/faqs/ The marriage of IoT technology and document scanning offered by CAPSYS has ushered in a new era of efficiency, accuracy, and scalability in document management. By harnessing the power of real-time connectivity, automated workflows, and advanced data capture techniques, businesses can not only streamline their operations but also enhance security, compliance, and overall customer experience. As the digital landscape and digital document transformation continue to evolve, embracing IoT-powered document scanning solutions from CAPSYS is a strategic move that positions your organization at the forefront of innovation and success.
by Paul Szemplinski 01 Nov, 2021
While Microsoft Office SharePoint has been around since 2001, the basic formula for scanning documents into SharePoint has been largely the same for the past 30 years. The document capture experience for SharePoint (as well as other Content Services Platform and ECM solutions) have been primarily driven by PCs and/or MFDs (Multi-Function Devices), tethered connections, software drivers such as TWAIN or ISIS, Thick Client Application Software Installations, Ongoing Patching and Hotfixes, Virus/Malware/Ransomware installation, Training Services for End Users and IT and Network/OS configuration processes conducted by your IT department. The archaic formula is needlessly complex, introduces many points of failure into the process, and is largely expensive. If you are looking for a Fast, Easy, and Economical way to scan and capture your paper-based documents into Microsoft Office 365 SharePoint – then look no further, you are in the right place! Introducing IoT Smart Connected Scanning powered by CAPSYS CAPTURE ONLINE . IoT Smart Connected Scanning powered by CAPSYS CAPTURE ONLINE completely shatters the antiquated 30-year-old formula and has revolutionized the way paper-based documents are captured. Let's dive into the Top-10 reasons on how IoT Smart Connected is revolutionizing the Microsoft Office SharePoint marketplace! An Installation and Deployment process unmatched in the Industry From unboxing the equipment, performing light assembly, powering up, and scanning your custom configured QR code – the entire experience can be completed in just under 5 minutes by non-technical users. No previous MFP or document scanning solution has ever been able to accomplish such a feat. Once that simple installation and deployment process has been completed, you are fully operational! It should be, after all, it's IoT aware, and it's SMART! Archaic and alternative document capture solutions require PCs, application software, software drivers, installation and configuration, anti-malware, anti-virus, anti-ransomware, patching, hotfixes, IT involvement, and ongoing support services. Ease of Use If the 5 minute or less installation and deployment process wasn’t enough to demonstrate simplicity, then how does the end-user experience stack up when interacting with the IoT Smart Connected Appliance? Well, during that 5 minute or less experience, CAPSYS CAPTURE ONLINE behind the scenes already provisioned your SharePoint Document Capture application portfolio on each of your IoT SMART appliances. In other words, we have already delivered an easy-to-use “Single push-button interface” that allows your end-users to begin capturing documents and delivering them to your key line of business applications such as: Accounts Payable/ERP System Human Resources/HRIS system Sales Order Processing Patient OnBoarding Insurance Underwriting Loan Processing And many more! IoT Smart Connected Scanning appliances can even perform outbound faxing services using Retarus’ Global Cloud Fax and Messaging Services . The benefit of our integration with Retarus is now you have a single device that can SCAN and FAX your documents out using a premier cloud-based faxing, SMS, and E-Mail solution provider. Near Realtime Operator Feedback Have you ever experienced after you scanned your documents with your MFP/MFD or tethered PC-based scanning application that your documents never arrived where you expected them to go? Worse yet, you didn’t come to that realization until hours, days or weeks later? With IoT Smart Connected Scanning that won’t happen and here’s why. Unique to the IoT Smart Connected Scanning platform is what we term, “positive user confirmation” capabilities. With IoT Smart Connected Scanning for SharePoint , we can determine - based on your business rules - what makes up an acceptable document submission. For example, if your batch submission requires signatures to be present on documents, or a specific set of document types MUST BE contained in the batch scanning process, we have the ability to detect the existence of those requirements in near real-time. Further, we communicate a meaningful message back on the IoT Smart Connected Appliance user such as an “Accepted” or “Rejected” status. To serve as another example, we can check that a required signature or required document type is missing from the batch. We can even tell you which document type is missing. And, we do all this before the user ever leaves the IoT Smart appliance! Patented Perfect Page Perfect Page - from Kodak Alaris - technology produces superior image quality that is as good or better than the original. The patented image science technology is using “System on a Chip” architecture that is embedded in the firmware of every IoT Smart Connected Scanning appliance. That means no third-party document scanning software applications or third-party licensed image enhancement technology such as VRS, or end-user configuration processes are required. The end result is pristine image quality, images that are ideal for OCR applications all while delivering compact image file sizes that have been optimized for Cloud storage. Nobody else in the industry, no MFP/MFD manufacturer has the Perfect Page enhancement technology. Visit https://www.idt-inc.com/faqs/ and download and read a Perfect Page brochure and watch a quick demonstration to learn more. Blazing Fast, Small Footprint and Superior Paper Handling With IoT Smart Connected Scanning for Microsoft Office 365 SharePoint , you get the ability to capture paper documents of varying weights, shapes, and sizes, simplex, duplex, black and white, color, with a number of different file format options including popular PDF and TIF formats. And, it is fast…. up to 80 pages per minute. Massively Impressive Cost Savings By as much as 40-65%. Yes, you heard that correctly. Why? Because we have eliminated all of the extra IT Tower of Babel layers that needlessly drive the costs upward. The IT Tower of Babel refers to all the layers in between your paper and your business process - PCs, document scanning application software licenses, annual software maintenance, on-premises based installation services, IT ongoing support costs, etc. When you have multiple locations, multiple decentralized capture locations, the cost differential becomes strikingly massive. Remotely Managed Once your custom QR code completes the licensing and provisioning process, your fleet of IoT Smart Connected Scanning appliances for Microsoft 365 SharePoint is fully managed remotely via the Cloud. Application changes to a single IoT Smart Connected appliance or the entire fleet of appliances are made remotely thereafter. Purpose-Built with Security and Chain of Custody in Mind IoT Smart Connected Scanning powered by CAPSYS CAPTURE ONLINE provides optional support for RFID authentication technology using industry standards such as SAML, Active Directory, LDAP, Ping Federate, or other authentication methods. RFID security connects the user to the documents being scanned. The time, place, device, person, and documents are all linked using metadata and all those attributes are carried through the entire capture process. Built into each and every IoT Smart Connected Scanning appliance powered by CAPSYS CAPTURE ONLINE is a unique, dual-channel architecture. The remote management of the IoT Smart appliance is performed on a separate distinct channel from which the documents are being captured upon. Each channel is encrypted at REST and while in transit. This unique, dual-channel architecture provides the kind of security needed to meet the most stringent requirements in today’s Edge Computing environments. A tethered-based scanning solution or even an MFP simply can’t do this. Malware, Virus and Ransomware Resilient PCs and application software are vulnerable to outside threats. PC-driven applications can leak sensitive and proprietary data outside of an organization – intentionally or unintentionally. PC-based, tether-driven scanning application software solutions must be provisioned with a security suite, patched, and monitored not only initially but on an ongoing basis. And, remember the risk and expense to do this for any organization increases by the number of decentralized locations and as well as the number of PC-based tether-driven scanning solutions deployed. IoT Smart Connected Scanning appliances are virus, malware, and ransomware resilient.  Managed Capture as a Service by CAPSYS CAPTURE ONLINE. What makes IoT Smart Connected Scanning the ideal document capture platform for Microsoft 365 SharePoint is it is all powered by CAPSYS CAPTURE ONLINE – a complete Managed Capture as a Service solution provisioned in Microsoft Azure Datacenters – both Commercial and Government Editions. Whether you need to innovative document capture at the End Points of your Business Process using IoT Smart Capture devices, decentralized capture using traditional tethered based devices, centralized capture using 200 pages per minute devices, email ingestion with attachments, or even automated fax capture – CAPSYS Technologies has the ideal Cloud solution for your organization. For more information on IoT Smart Connected Scanning powered by CAPSYS CAPTURE ONLINE please visit https://www.capsystech.com .
by Paul Szemplinski 20 May, 2021
I. Situation: The Nightmare That Is Shared Email Whether your organization is— Public, private, a government agency, or a not-for-profit entity In the healthcare, insurance or higher education marketplace A manufacturer, distributor, operate in the logistics field, or a very large Global 2000 company Or a small to mid-sized organization You are likely feeling the pain and bad daytime dreams that accompany Shared Email Box use within your organization. There is an influx of emails that arrive at your organization addressed to a mix of real-recipient and alias-recipient inboxes. Addresses such as AccountsPayable@xyz.com, salesorders@xyz.com, claimsadjudication@xyz.com, info@xyz.com or customerservice@xyz.gov or .org. There is no real identifiable “person” assigned to the other side of these mailboxes—at least from the sender’s perspective. Internally, on the receiving side, you do have at least one person, sometimes an entire “SWAT” team accessing these real and aliased email addresses—known as the “Shared Email Boxes.” Unfortunately, this often creates a free-for-all approach in terms of who works inbound emails and how they are handled. It’s a process that could use improvement, but it’s difficult to know where to begin. Team members are responsible for identifying which items belong to whom, working the item to its completion, and then moving that “finished” item out of the inbox into a Shared Email Box subfolder, to differentiate email items that are unread, inflight, or email items that have actually been completed. We know the process of accessing a Shared Email Box is all manual—an ad-hoc, people-driven approach (prone to error) to working the items in the Shared Email Box, and there is no genuine accountability. You may even have gotten a bit clever and... Download and Read the full post at: https://bit.ly/3ykXDx9
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