Service & Support

Smarter, single-supplier savings and solutions for storage services

In today's economy, you need cost-effective convenience when it comes to service and support for the equipment in your data center. When you work with Kodak Service & Support, you get it all: a single point of contact delivering exceptional hardware break/fix maintenance service for all of your storage equipment and savings, no matter what manufacturer.

When you contract with Kodak, you aren't giving up any of the quality and responsiveness you receive from other manufacturers, but you are getting the same level (or greater) service and expertise, reducing the hassles of multiple vendors and your costs. Kodak offers flexible choices in hardware break/fix maintenance service agreements targeted to your specific needs. If you want to maximize uptime and minimize issues, take a closer look at Kodak Service & Support.

Key advantages from Kodak

Why Kodak Service & Support for storage equipment from multiple manufacturers?

• Service contracts include parts, labor and travel
• Outstanding on-site service and help desk support at a fraction of some storage manufacturers' costs
• We service products from over 100 manufacturers (see our Line Card) to fully support your data center, including storage devices, servers, routers and switches (from manufacturers such as Sun/StorageTek, Hitachi Data Systems, EMC, NetApp, IBM and HP)
• Skilled, highly trained, Kodak-employed U.S. & C field force of 1,100+ field engineers (FEs)
• Simplify your business life with single-source support—eliminate multiple contacts and finger pointing that can occur when dealing with multiple service providers
• Put an end to surprise expenses and extend the life of your valuable equipment—we're extremely adept at developing service solutions to maximize end-of-life technology
• Strategically located parts depots get parts where they are needed fast for greater uptime
• Wide array of service agreement options—including on-site coverage up to 24/7/365 with four-hour response

When you call, we respond!

We've turned fast response into an exactlng science and a well-honed service process.

• Your call goes to Kodak’s Help Desk
• Help Desk Immediately troubleshoots your issue
• If the issue can't be resolved, we dispatch an FE who contacts you within one hour with an estimated arrival time
• Your FE arrives on site—with parts In hand—within specified maintenance agreement response time
• Consistent, accountable escalation process with two-, four- and eight-hour benchmarks bringing in various levels of technical expertise and levels of management

Get a smart start on better service

When you purchase a service contract for storage equipment, an FE from Kodak will first perform an on-site audit shortly after we receive your order. This will assure that the selected equipment is completely covered by the service contract and determine firmware levels so we can stock all appropriate parts. Plus, you and your people will have a chance to meet your FE and discuss any topics you believe are important.

Call Kodak for service you can count on!

It's true: one call gets it all for world-class service and support for all your storage equipment. Discover how Kodak Service & Support is different, better and more cost-effective today. Call 877-SCAN-IDT today for more information about Kodak Service and Support or email sales@idt-inc.com!

Download the Kodak Service & Support Brochure by clicking here.